How We Work

SCN Solutions has be doing business for 7 years. We have gained IT experience and knowledge through working with a vast array of technology, and businesses of all sizes. Here we discuss the "how" factor. How refers to how we work and how we see ourselves supporting your business. From our expertise and industry research "REAL LIVE EXPERIENCES", we have developed standard practices which we use for every project.

Understanding your business from the inside out is a key step in the right direction. We want to know how your business works, and what technology does in order to make your daily tasks function seamlessly. How do you keep track of records? How to you communication with vendors, customers and your own internal staff?

These practices are based on an understanding that the most effective IT solutions are those that help customers enhance their business, not restrict it. The latest and greatest IT solution may not be the best choice for a business that is unprepared for the changes that come with it. The cure should not be more painful than the disease. We must design an IT strategy that takes into account where a business is and where it can go realistically.

By the same token, there are times when a customer needs to modernize, to take advantage of technology that's become a requirement in today's market. Whether we recommend a "spring cleaning," or a step-by-step approach to modernization, we do so with awareness of the challenges each business faces.

1. Auditing

Most customers and businesses are computer savvy in that they are familiar how to use a computer, but are unaware of its setup. So they usually don't have a network diagram, knowing what hardware/software they own, what licenses they have, which licenses have expired, what kind of website service they have and when it expires, the list goes on. So we start with an audit. We meet with the customer and assess the scope of the work, the environment, the challenges-common sense, right?

So what makes our IT consulting service different? To start, we listen to our customers. We discover what they want in the way of a solution, as well as what they want from their IT consultant.

An SCN Solutions audit creates a complete review of a customer's network and operations environment, including:

• Network Elements - locations, hardware types, environmental issues, connectivity.
• Documentation - network layout, application documentation, wiring, licensing, disaster recovery.
• Network Redundancy - points of failure, recovery plan, backups, RAID configurations.
• Support Contracts - repair turn-around-time, contact numbers and support "contract us" policies.
• Operations - processes, problem resolution methods, network management, staff, training needs.
• Network Security - security analysis, PCs, firewalls, routers, VPNs, password and account polices.

2. Recommendation

After reviewing all the factors, including customer requirements, we recommend the best course of action.

3. Implementation

Some IT consultants are more "business" than "technical." SCN Solutions consultants are tech experts with practical business experience, committed to making IT an integral part of your workplace. And we have the firsthand knowledge to build a dynamic IT foundation for you to succeed with.